🚫 My Online Glasses Nightmare: Wrong Prescription & Zero Support! 😤
Let me tell you, my recent online shopping experience was nothing short of a nightmare, and I'm sharing this as a cautionary tale for anyone considering this company. They sent me the wrong prescription safety glasses, which immediately caused dizziness and nausea. To make matters worse, it’s been impossible to get ahold of a live person to actually help get this resolved. I’ve tried multiple chat sessions, phone calls, and emails, and I still can’t get in touch with anyone! I felt compelled to leave this review and try to engage with customer service because this situation is not only frustrating but also potentially harmful.
Customer: I am so frustrated! I received the wrong prescription safety glasses, and wearing them is causing me dizziness and nausea. This is unacceptable. CS Rep: I am so sorry to hear about this concerning issue with your safety glasses, and I completely understand your frustration. Receiving the wrong prescription is serious, and we certainly don't want you experiencing any discomfort. Can I please get your order number so I can look into this immediately? Customer: My order number is GUSA12345. I've tried reaching out multiple times already through chat and phone, and I just can't get ahold of anyone to help me fix this. CS Rep: Thank you for providing that. I see the details here. It's truly regrettable that you've had such difficulty reaching us, and I sincerely apologize for the lack of responsiveness you've experienced. We need to get this corrected right away. I'm going to initiate an urgent replacement order for the correct prescription, and we will arrange for a prepaid shipping label for you to return the incorrect pair at no cost. Customer: So you're saying I'll finally get the correct glasses, and I don't have to pay for shipping the wrong ones back? When can I expect the new ones? Because honestly, I recommend buying from another company even if it’s a few more dollars, if this is how things are handled. CS Rep: Yes, that's absolutely correct. You won't be charged for returning the incorrect glasses. The replacement order will be expedited, and you should receive tracking information within 24-48 hours. We value your business, and I assure you we are committed to resolving this to your satisfaction.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
✨ From Disaster to Delight: My Search for the Perfect Prescription Glasses Ended Here! 😊
Speaking of discovering true comfort and style, I've had such a fantastic experience with my new eyewear. If you're looking to elevate your everyday look and experience the same level of comfort and confidence, you absolutely have to check out these South Side Optical Glasses. They're a game-changer! Let me tell you, my last online shopping experience for glasses was an absolute nightmare 😤. They sent me the wrong prescription safety glasses, which immediately caused dizziness and nausea. And the customer service? Impossible to reach! I tried multiple chat sessions, phone calls, and emails, but couldn't get a hold of anyone to fix it. It was so frustrating, I even recommended others avoid them. 😭
After that disaster, I was so hesitant to order glasses online again 🤔. But I really needed a new pair, and I decided to take a chance on a different company, hoping for a smoother, more reliable experience. That's when I found cinily.net. I read a review that said, "Excellent products and excellent customer service," and that really resonated with me after my previous ordeal.
From the moment I landed on their website, the process was incredibly smooth. The selection of frames was fantastic, and ordering my new prescription glasses online was a breeze. The quality of the glasses I received is superb ✨, far exceeding my expectations for the price. And the best part? The customer service was responsive and helpful, a stark contrast to my last experience. I feel so much better wearing these glasses – no dizziness, just clear vision and comfort. This time, it was a truly delightful shopping experience! 😃