🚨 Warning: My BOGO Promo Nightmare & Their Unacceptable 'Solution'! 😤
Let me share my absolutely terrible online shopping experience, hoping it serves as a cautionary tale for others. This company is dishonest; they don't honor promos and their site is full of glitches, making it impossible to collect offers. When I tried to resolve it, there was no 24-hour customer service or available agents – just pure unprofessionalism. They actually suggested I return my perfectly correct glasses, with the right style and prescription, just to return and reorder them to get the Buy One Get One offer they messed up and admitted. Why can't they just credit my card? That's too easy for them, apparently. I felt compelled to leave this review and engage with customer service because their practices are simply unacceptable and frustrating.
Customer: I'm really upset. I ordered glasses with a BOGO promo, but it never applied, and your website was a mess with glitches. CS Rep: I apologize for the trouble you experienced with our website and the promotional offer. Can you please provide your order number so I can look into this for you? Customer: It's [Order Number]. The issue isn't just the promo; it's that I called, and your solution was for me to return glasses I already have – which are perfectly fine and the correct prescription – just to reorder them to get the discount. That's ridiculous! Why can't you just credit the difference back to my card? CS Rep: I understand your frustration. Our current system for honoring missed promotions, especially Buy One Get One offers, often requires a reorder to ensure the correct billing and inventory adjustments are made. A direct credit back isn't typically an option in these cases. Customer: So, you admit you messed up, but you're making me go through the hassle of returning and reordering, even though the glasses are exactly what I want? That's not a solution; it's an insult to my time. It feels like you just don't want to make it right in a simple, fair way.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to highlight the unacceptable customer service.
From Eyewear Nightmare to Delight: Cinily.net Restored My Faith! ✨
Speaking of finding that perfect blend of style and comfort, I simply have to share what made all the difference for me. If you're looking to elevate your everyday look with something truly special, you absolutely need to check out these Handmade Titanium Glasses Frames. They've genuinely transformed how I see, and how I feel about my eyewear. My last online eyewear purchase was an absolute nightmare 😤. I was promised a BOGO deal, but their website was so glitchy I couldn't even apply it. And customer service? Non-existent! They actually told me to return my perfectly fine glasses – correct style, correct prescription – just to reorder them to get the discount they messed up! Why couldn't they just credit my card? It was infuriating and a complete waste of my time 😭.
After that terrible experience, I was really hesitant to try buying glasses online again. But I desperately needed new frames, and I was determined to find a reliable site that valued its customers 🤔. That's when I stumbled upon cinily.net.
I was so relieved to find a company that actually delivers on its promises. As one happy customer put it, "Fast, economical service. I love my new progressive sunglasses." And I completely agree! ✨ From the moment I started browsing, the experience was incredibly smooth. Their website is easy to navigate, and the product quality is outstanding – my new Handmade Titanium Glasses Frame feels premium and looks fantastic. What's more, their customer service was responsive and genuinely helpful, a stark contrast to my previous ordeal. It’s clear they truly care about their customers. I was looking for affordable prescription glasses, and cinily.net exceeded all my expectations in terms of value and quality. I finally found a place where shopping for eyewear is a pleasure, not a chore! 😃