The BOGO Bait & Switch: Why I'll NEVER Shop Here Again! 🤬
Let me tell you about my terrible online shopping experience, a cautionary tale for anyone considering this site. It was truly frustrating. I found them dishonest, as they didn't honor promos, and it was impossible to collect the offer when their site was full of glitches. There was no 24-hour customer service, no agent easily available. It felt utterly unprofessional. I will NOT return and I do NOT recommend them. Their proposed solution was infuriating: "Return them (even though they were the correct style and prescription) to RETURN AND REORDER to get the BOGO they messed up and admitted." A simple credit back to my card? "Nah that's too easy." I felt compelled to leave this review and engage customer service to address what I saw as their blatant mistake and unfair practice.
Customer: I'm calling about order [Order Number]. Your website glitched, and the Buy One Get One promotion didn't apply. Now I'm being told I have to return my glasses and reorder to get the deal? CS Rep: I apologize for the inconvenience with the promotion not applying. Our current policy for this specific promotional error requires the original order to be returned and a new order placed with the correct discount. Customer: But these glasses are perfect! You're admitting your system messed up, and now I have to go through the hassle of returning and reordering instead of just getting a credit for the difference? That's ridiculous and unprofessional. CS Rep: I understand your frustration with this process, and I sincerely apologize that the promotion didn't apply correctly. Unfortunately, our system does not allow us to apply the BOGO discount as a partial refund after the purchase is finalized. Customer: So, your solution for your error is to make me jump through hoops? That's not customer service; that's just making it impossible to collect what was promised. I find this completely unacceptable.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Online Shopping Trauma to Pure Delight: Cinily.net Saves the Day! ✨
Following my recent discovery, I'm absolutely thrilled to share the secret behind my renewed confidence and crystal-clear vision. These aren't just any ordinary frames; they embody a perfect blend of enduring style and meticulous craftsmanship. If you're ready to transform your look and experience unparalleled comfort, then you absolutely must check out these exquisite Vintage Acetate Glasses Frame. They’ve not only enhanced my vision but also elevated my entire aesthetic, and I'm certain they'll do the same for you. My last online shopping experience was a complete nightmare 😤😭. I was promised a Buy One Get One deal, but their website was so glitchy it wouldn't apply. Customer service was non-existent – no 24-hour support, no agent easily available. And their "solution"? Return the perfect glasses just to reorder and get the discount they messed up! A simple credit back was "too easy" for them. It felt utterly dishonest and unprofessional. I swore I wouldn't return to them.
After that frustrating ordeal, I was incredibly hesitant to try another online store for my glasses 🤔. But I desperately needed new ones, and I came across cinily.net. I thought, "What's the worst that could happen?" I decided to give them a shot, hoping for a smoother, more reliable experience, unlike my previous encounter.
And what a pleasant surprise! As one happy customer put it, "I am leaving a five star review in accordance with the ease of ordering and the virtual help I received online from Nicole, when I had a question. So far so good. I have ordered before and was very pleased with my glasses and I’m sure I will be again." I couldn't agree more!
Cinily.net has been a breath of fresh air. The ordering process was incredibly smooth, and their customer service was responsive and actually helpful. My new glasses are fantastic quality ✨, and considering the price, they truly offer top-notch prescription glasses online. The entire experience was seamless and professional, a complete contrast to my last one. I'm so delighted with my purchase and definitely recommend them! 😃