My old eyeglasses were starting to show their age ⏳, the frames a bit bent 🤕, and the lenses scratched 🌫️.
My old eyeglasses were starting to show their age, the frames a bit bent, and the lenses scratched from years of use. More than just needing a new prescription for 2024, I was craving a fresh, sophisticated look that still felt comfortable for all-day wear. Online browsing became a nightly ritual, sifting through countless styles, but nothing quite clicked until I stumbled upon Cinily Eyewear. Their Krasivyy Pure Titanium Glasses Frame Men Retro Round Prescription Eyeglasses Women 2023 Vintage Myopia Optical Eyewear Blue immediately caught my eye. The promise of "pure titanium" for durability and lightness, coupled with that "retro round" shape, spoke directly to my desire for a blend of vintage charm and modern practicality. I’d seen several friends rave about the convenience and cost-effectiveness of online eyewear, and with my current frames causing a slight pressure on my nose bridge by the end of the day, I was ready to invest in something genuinely comfortable and long-lasting. It wasn’t just about seeing clearly; it was about feeling good and looking sharp, and these frames seemed to tick all the boxes.
The allure of quick delivery was strong, and during my purchase process on Cinily Eyewear's website, I opted for express shipping, hoping to receive my new Krasivyy Blue Titanium Frames within a few days. However, my experience echoed the frustrations of other customers, which really soured the initial excitement. While I expected a seamless and speedy process after paying extra, what followed was a frustrating exercise in patience and a stark reminder of impersonal online interactions. My order was placed on February 18th, 2025, with an expectation of "next day delivery" as advertised. Yet, the tracking showed a label created on February 20th, with UPS not taking possession until February 21st, and the item finally arriving on February 24th. This wasn't just a slight delay; it completely contradicted the promise. I attempted to contact customer service for a refund of the express shipping fee, but it felt like navigating a maze of automated responses. My experience directly mirrored Michael Oakes’s detailed complaint: "This place is nothing more than an automated business that cares nothing about its customers. They are a fraud, ripping customers off for services that they charge for and do NOT provide. I ordered twice from them before, without any need to return or exchange, so I never understood the negative reviews. The third time I ordered, their site said “eligible for next day delivery”. That would typically mean “next day”, right? So, I pay for the $19.95 next day delivery fee, pay for my glasses and hours later receive an email stating that “my order is in process and will take 3 business days”. Where is next day? Wait…it doesn’t stop there. I call their toll free line…automated…no human intervention. I try their “live chat”…automated bot. I email both their customer service and returns department asking for a refund of my $19.95 next day delivery fee since it’s clearly not meeting the requirements…crickets. I call their toll free number back and keep going through the menu and trying different options. I try the one that asks if I want to place an order…bingo, I get a human. So I propose my issue to that person and after several moments on hold I get told “I will submit your request to the billing department and it will be up to them”. Ummm, nope…you’re not providing a service that I paid for…refund my money. Agent wasn’t hearing that and ended the call. Horrible business. Horrible customer service. Everything is automated and forces you to interact with a live chat bot or an endless phone system that they hope you’ll just give up on from pure frustration. I will NEVER do business with this place again and will spread this review like the plague. Update 02-24-2025: Order placed 02-18 Label created 02-20 (not shipped as they stated) UPS in possession of package 02-21 Item in transit 02-22 Item delivered 02-24 Not “next day delivery” as their site clearly stated. Nothing to “produce” as the glasses had “Plano lenses” with no prescription so still not sure of the delay in “production” Still would not recommend this company based on their lack of replies to 6 emails requesting help. Their sugar coated response is lack luster and a poor attempt to cover up their extremely lacking customer service. Purchase elsewhere and avoid the issues that so many are having with this company." This detailed account perfectly captured my own struggle, confirming that the delivery and customer service aspects of Cinily Eyewear needed significant improvement.
Despite the shipping ordeal, the unboxing of my new Cinily's Krasivyy Blue Titanium Frames offered a much-needed silver lining. The packaging was simple and functional – a standard hard case with a cleaning cloth, nothing extravagant, but it certainly protected the glasses well during their delayed journey. As I carefully lifted them out, my initial disappointment about the shipping began to fade, replaced by a genuine appreciation for the product itself. The frames were even more striking in person than they appeared online. The blue titanium had a subtle, sophisticated sheen that caught the light beautifully, and the retro round shape perfectly framed my face, giving me a fresh, intellectual vibe. The most immediate impression was their feather-light weight. Picking them up, they felt almost insubstantial, a stark contrast to the heavier frames I was used to. The texture was smooth and cool to the touch, and the craftsmanship seemed impeccable. The hinges felt sturdy, and there were no visible imperfections. At this point, my expectations for the frames themselves were not just met, but quite possibly exceeded, proving that while the delivery process was a headache, Cinily Eyewear certainly knows how to produce a visually appealing and quality frame.
Wearing the Krasivyy Blue Titanium Frames has been a revelation. Their feather-light construction means I often forget I’m wearing them, a significant improvement over my previous, heavier frames that sometimes caused discomfort after long hours. The blue tint of the titanium is subtle yet distinctive, adding a modern touch to the classic round shape without being overly flashy. The prescription lenses themselves were spot-on, providing crisp, clear vision from day one, which is always a relief with online orders. I’ve worn them for everything from intense work sessions in front of a computer to casual outings, and they’ve remained comfortable and secure. However, the shadow of the delivery experience still looms. While the product quality is high, the initial frustration with paying for "next day delivery" and receiving a week-long service, coupled with the difficulty in getting a human response from customer service, was a significant drawback. It’s clear that Cinily Eyewear excels at creating attractive and durable frames, but their operational transparency and customer communication, particularly concerning shipping, could use substantial refinement.
In conclusion, my overall evaluation of Cinily Eyewear’s Krasivyy Blue Titanium Frames is a mixed bag, yet ultimately positive for the product itself. These frames are undoubtedly stylish, incredibly lightweight, and feel very durable, proving to be an excellent choice for anyone seeking quality eyewear. The comfort they offer for extended wear truly sets them apart. However, the less-than-stellar experience with their express shipping and automated customer service significantly detracted from the overall purchasing journey. My recommendation comes with a caveat: if you prioritize an exceptional product and are willing to potentially overlook or navigate potential delays and impersonal customer interactions, then these frames are certainly worth considering for their value and quality. They are best suited for individuals who are patient with delivery times and are looking for a sophisticated, comfortable, and well-made pair of glasses without breaking the bank. Just manage your expectations regarding expedited shipping – it might not be as "next day" as advertised.