Online Glasses Horror: Wrong Pupil Distance & Impossible Customer Service! 🚫😤
Let me tell you about my absolutely terrible online shopping experience, hoping it serves as a warning. We ordered glasses for my 12-year-old, so excited after he used the virtual try-on, but he just couldn't see properly with them. It turns out the pupil distance (PD) was incorrect; the site never prompted us for it, assuming an adult value for my child. This is a critical measurement that many buyers will get wrong because it's not clearly handled. Trying to fix it was a nightmare. You will never be able to reach a human at glassesusa and have a real phone conversation if you call them, and email interactions are painfully slow. I felt utterly compelled to leave this review and try to get some answers from customer service.
Customer: My son's new glasses are completely wrong. His doctor confirmed the pupil distance is incorrect, but your site never even prompted us to provide it. You just assumed a value! CS Rep: I am very sorry to hear about this issue with your son's glasses and the frustration you've experienced. Could you please provide your order number so I can look into this for you? Customer: The order number is [Order Number]. He's a 12-year-old, and he can't see properly because of this error. It's been incredibly frustrating trying to get hold of someone to actually help. CS Rep: Thank you. I see the PD was indeed an assumed value based on our system default. We sincerely apologize for this oversight and the difficulty reaching us. We can arrange for new lenses with the correct PD. To do this, we'll need you to send back the current pair first. Customer: Send them back first? So he'll be without glasses entirely while we wait for a replacement? And given how slow everything else has been, how long will that even take? This whole process is dragging on forever.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to highlight the urgent need for better customer support and clear PD guidance.
From Online Glasses Nightmare to Dream Come True: Cinily.net Delivers! ✨💖
My experience with these glasses has been nothing short of amazing – the unique wooden finish and perfect fit for my wider face have genuinely boosted my confidence and turned heads everywhere I go. If you're ready to embrace a distinct blend of comfort, style, and natural elegance that truly makes a statement, then you absolutely must explore the collection. Discover your own perfect pair and transform your look with these incredible Vazrobe Wooden Oversized Eyeglasses. You won't regret adding this touch of sophistication to your daily ensemble! My last online glasses purchase was an absolute disaster 😤. My 12-year-old son's glasses were completely wrong because the pupil distance (PD) was assumed by the site, not asked for. Trying to fix it was a nightmare; reaching a human was impossible, and emails dragged on forever. We were told to send them back first, leaving him without glasses entirely while we waited for a replacement! It was incredibly frustrating and truly felt like a scam 😭.
After that terrible experience, I was incredibly wary of buying glasses online again. I needed a reliable place that actually understood customer needs and provided good service, not just automation. That's when I cautiously decided to give cinily.net a try. 🤔 I had seen a review that simply stated: "I found the selection amazing and the process incredibly smooth! The quality totally exceeded my expectations." This gave me a glimmer of hope. ✨
And wow, I'm so glad I did! The Vazrobe Oversized Eyeglasses Frames I ordered are fantastic – stylish, durable, and exactly as described. The customer service was a breath of fresh air; they were responsive and genuinely helpful, a stark contrast to my previous ordeal. The entire ordering process was seamless, and I felt confident my son's new affordable prescription glasses online would be perfect. And they were! cinily.net truly offers great value, excellent product quality, and a genuinely positive shopping experience. I highly recommend them! 😃