For months, I’d been experiencing that familiar dull ache behind my eyes. 😩💻
For months, I’d been experiencing that familiar dull ache behind my eyes after spending hours staring at my laptop, designing blog layouts and crafting content. It wasn't just the physical strain; my current glasses, while functional, were utterly uninspiring. I yearned for something that not only protected my eyes from endless screen time but also added a touch of flair to my everyday look. I scrolled through countless online stores, feeling a pang of recognition when I saw comments from others echoing my exact sentiments – the need for stylish, effective blue light protection. It felt like a sign, a nudge to finally invest in a pair that could be both a shield and a style statement.
My search eventually led me to Cinily Eyewear. Their website was a feast for the eyes, showcasing an impressive array of unique frames. I spent an embarrassingly long time using their virtual try-on feature, giggling at some of the more outlandish options before settling on a pair that truly caught my eye: the Oversized Rhinestone Glasses. The price seemed reasonable for the style, and the promise of blue light protection for my prescription lenses sealed the deal. I admit, the one hesitation I had, fueled by some online chatter, was around their customer service and shipping. I had seen a particular review by Denise LeFrancois that stuck with me. She warned, "Just so you know, don't bother paying for the faster shipping because you still will have to wait a few weeks to get your glasses. So save yourself that money as it will only get your glasses to you in about 2 days sooner. Not worth that money." This made me decide against express shipping, opting for standard, bracing myself for a bit of a wait, but hoping for the best.
When my package arrived in mid-February 2025, about a week and a half after ordering, a wave of excitement washed over me. The packaging was simple but secure, protecting the delicate frames within. As I lifted the sleek case, I caught my first glimpse of the Oversized Rhinestone Glasses. They were even more stunning in person than on screen! The rhinestones caught the light beautifully, and the oversized square frame felt substantial yet lightweight. The initial fit was a little loose, requiring a quick, gentle adjustment of the temple tips to keep them from sliding down my nose – a minor inconvenience, but as another reviewer, Miranda Miskowiec, noted, "The downside was that I had to spend a lot of time adjusting the temple tips to get them to stay on my face without sliding down my nose." Once adjusted, they sat perfectly.
Now, for the actual wearing experience. These glasses have truly been a game-changer for my eyes. The blue light filtering is genuinely effective; I've noticed a significant reduction in eye strain and headaches, even after marathon sessions in front of the screen. The clarity of the lenses is exceptional, and everything looks crisp and vibrant, yet subtly warmer, which is a welcome relief. My personal experience strongly echoes Denise LeFrancois’s surprising praise: "I didn't really expect too much quality in the actual glasses but I was proven wrong! I am happy to report that they sell quality frames and the lenses are superior to what I have gotten at Lens Crafters! And that is saying a lot! I did pay for the water and fingerprint protection coating and it has proven to be a wise choice!" I, too, opted for the water and fingerprint protection, and it really works; the lenses stay remarkably clean. While I didn't order bifocals, Denise's advice for those who do about getting the correct height from an eye doctor is invaluable – it highlights the importance of precise measurements, so if you're ordering specialized lenses from Cinily Eyewear, be sure to pass on accurate details.
However, I must address the elephant in the room: customer service. While my direct interaction with Cinily Eyewear was minimal for this order, I can certainly see where Denise LeFrancois’s frustrations stem from. Her detailed account resonated deeply with me after reading it: "The customer service is the among the worst I have ever experienced. … Don't expect to hear from anyone if you reach out by email. Don't expect to really get help with the \"chat\", even though you will be transferred to \"live agent\", or so they say. I am not sold on that as truth." She also humorously stated, "I would have given them a 5 star but the worst ever customer service brings it down to a 3 star. What a shame. They have such a great opportunity to sweep the market for online glasses but they failed and it's all due to NO CUSTOMER SERVICE!" This aspect of the business truly feels like a missed opportunity. Denise also brought up a point about returns, clarifying that the rumor of only accepting one return is untrue: "Finally, I also read in other review that they only accept ONE glass for return. THIS IS NOT TRUE. I have sent back 3 pairs so far and may not be done until I find the perfect pair for my face. THEY DO REFUND YOUR MONEY ON ALL GLASSES SENT IN FOR RETURN! Just be reasonable and return them within 14 days." Cinily Eyewear’s policy states each item can be returned once within 14 days for a refund/credit/exchange, and up to two times in total from the same order for store credit/exchange only on subsequent returns for the same item. This seems fair, but the potential difficulty in communicating for assistance, as Denise describes, could make the process frustrating if issues arise.
Overall, my experience with the product itself has been overwhelmingly positive. The Oversized Rhinestone Glasses are stylish, comfortable, and truly effective at reducing digital eye strain. They’ve become a daily staple for me since I received them in early 2025. Would I recommend Cinily Eyewear? Yes, but with a significant caveat. If you prioritize product quality and selection over a seamless customer service experience, and you're comfortable navigating potential communication hurdles should a problem arise, then absolutely, give them a try. However, if responsive support and guaranteed quick shipping are paramount for you, it might be worth considering your options. For me, the fantastic quality of the glasses themselves makes the minor frustrations with service worth it, but it’s a balance each customer needs to weigh. As Denise succinctly put it, "What a shame. They have such a great opportunity to sweep the market for online glasses but they failed and it's all due to NO CUSTOMER SERVICE!" – a sentiment I completely understand, despite loving my new frames.