My Online Glasses Nightmare: Weeks of Delays & Zero Answers! 😤
Let me share my absolutely terrible online shopping experience as a warning to others. I ordered glasses on May 4th and was assured they would be finished by May 11th. It's now May 26th, and I'm still getting generic emails apologizing for the delay. This whole situation has been incredibly frustrating, and after trying multiple times to call customer service, I finally spoke to someone who was absolutely no help at all. I felt compelled to leave this review and reach out to customer service because this level of delay and unresponsiveness is simply unacceptable.
Customer: I ordered glasses on May 4th, was promised them by May 11th, and it's May 26th! All I get are these pointless delay emails. Where are my glasses? CS Rep: I sincerely apologize for the significant delay with your order. I understand how frustrating it must be to wait so long past the promised date. Let me check the status for you immediately. Can I have your order number, please? Customer: It's #12345. This isn't the first time I've called, and the last person was no help. I just want to know when I'll actually get them. CS Rep: Thank you for the order number. I see the notes here regarding the previous inquiries. It appears there was an unforeseen production backlog. While I can't provide an exact delivery date at this moment, I can escalate this directly to our production team for an urgent update and ensure you receive an email within 24 hours with a more precise timeline. Customer: An email within 24 hours? So another apology email, probably. I need glasses, not more apologies. Can you at least offer some compensation for this massive inconvenience and delay? CS Rep: I understand your frustration, and I assure you this will be more than just an apology. To compensate for the inconvenience, once your order ships, we can issue a partial refund to your original payment method or provide a store credit for future use, whichever you prefer. I'll make a note of this for you.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of unfulfilled promises and poor communication.
From an Online Glasses Nightmare to a Dream Come True: Thanks, cinily.net! 🤩
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After that nightmare, I was so hesitant to try buying glasses online again. But I desperately needed a new pair, so I decided to look for a different, more reliable option. That's when I stumbled upon cinily.net. 🤔 I really hoped for a smoother process and better service this time.
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