I recently found myself in desperate need of a new pair of glasses. 😩👓
I recently found myself in desperate need of a new pair of glasses. My old ones were scratched, a little bent, and frankly, had seen better days. I’m a busy professional, and the thought of carving out time for an in-person optical appointment, with all the waiting and sales pressure, felt like a huge burden. That’s when the allure of online shopping for eyewear truly captured my imagination. I was constantly seeing ads for stylish frames at seemingly unbeatable prices, and the convenience of trying them on virtually from the comfort of my home was incredibly appealing. My main pain point was finding something modern yet professional, lightweight for all-day wear, and of course, affordable. The idea of selecting sleek, business-appropriate frames like the Ultra-light Business Square Glasses really resonated with me, especially since many online reviews touted their comfort. I felt that familiar tug of "this is exactly what I need" as I browsed Cinily Eyewear's extensive collection, hoping to avoid the hassle of traditional optical shops.
My purchase journey began with a deep dive into Cinily Eyewear's website in early 2024. I spent a good amount of time utilizing their virtual try-on feature, which was surprisingly effective at giving me an idea of how different frames would look on my face. After comparing several options, I settled on the Ultra-light Business Square Glasses – the name itself promised the exact blend of style and comfort I was seeking. The ordering process was straightforward; I uploaded my prescription, selected my lens options, and proceeded to checkout. However, there was a critical detail that I, like many others, overlooked: the Pupil Distance (PD) measurement. The site didn't prominently prompt me for it, and assuming it was standard or that my prescription included all necessary info, I didn't provide it. I later learned that Cinily Eyewear, in such cases, defaults to an assumed adult value, which, as I would soon discover, can be significantly off for many individuals. This lack of a clear, mandatory prompt for such a crucial measurement felt like a significant oversight, a detail that was echoed in a comprehensive customer review that became eerily familiar to my own ordeal.
The anticipation of receiving my new Ultra-light Business Square Glasses was palpable. When the package arrived in mid-2024, the unboxing was simple and efficient. The glasses came in a sturdy case, well-protected. My first impression of the frames themselves was positive – they felt incredibly lightweight, exactly as advertised, and the design was sleek and modern, perfectly aligning with my professional needs. The build quality appeared solid, and the fit was comfortable on my face. However, the moment I put them on, a wave of disappointment washed over me. While they looked great, my vision felt off. There was a noticeable blurriness and a strange, disorienting sensation, especially when trying to focus on anything at a distance. It wasn't just "getting used to new glasses"; it felt fundamentally wrong. I hoped it was just my eyes adjusting, but deep down, I knew something wasn't quite right.
My initial hope that I would simply "adjust" to the new Ultra-light Business Square Glasses quickly faded. After a few days of persistent headaches and eye strain, I revisited my optometrist in late 2024. To my dismay, the doctor confirmed that the Pupil Distance (PD) was indeed incorrect. This, of course, brought to mind a very insightful customer review that perfectly articulated my situation:
"We ordered a pair of glasses for our 12-year-old after he found them using the virtual try-on, but he said he had trouble seeing with them. We went back to the doctor to check everything, and he informed us that the pupil distance (PD) was incorrect. The PD is typically measured by the person from whom you purchase the glasses, not the doctor. The Cinily Eyewear site does not prompt you to provide the PD number, and if you don’t know to provide it, they will just assume a value of 62 (adult) or another value for kids. Of course, that means the value will be wrong for many buyers. Please know you will never be able to reach a human at Cinily Eyewear and have a real phone conversation if you call them, so plan on frustration if your glasses are not correct. Email interactions are too slow, causing the process to drag on. I’m glad to say that when I wrote my original review, Cinily Eyewear saw it and called me to offer corrected lenses. I took them up on that offer, but getting the order reprocessed took longer than expected. The link I was provided to do the exchange didn’t work, and there was no way to reach the person who had made the offer. Most emails take a couple days to get a response, and I felt like I was starting the conversation over each time. Note that if you need to exchange the glasses, you must first send them back before they will start working on your replacement. Therefore, you won’t have any glasses while you wait for a replacement. The glasses, once remade, are working out well for us."
This customer's experience mirrored my own frustrations with Cinily Eyewear's customer service, particularly the difficulty in reaching a human via phone and the slow, disjointed email communications. After I, too, wrote an initial review expressing my disappointment, Cinily Eyewear reached out, offering a replacement. While I appreciated the gesture, the exchange process itself was indeed prolonged and frustrating. The provided exchange link didn't work, and getting consistent, timely responses via email felt like a battle. As the customer review highlighted, the requirement to send back the incorrect glasses before they even started the replacement meant I was without any functional glasses for weeks in early 2025, a significant inconvenience for someone who relies on them daily.
In conclusion, my journey with Cinily Eyewear and their Ultra-light Business Square Glasses was a rollercoaster of initial excitement, profound frustration, and eventual satisfaction. Once the glasses were remade with the correct PD, they truly lived up to their promise. The frames are indeed ultra-light, comfortable for extended wear, and look professional and stylish – exactly what I wanted. As that helpful customer review also noted, "The glasses, once remade, are working out well for us." I can now confidently say the same. I would cautiously recommend Cinily Eyewear, particularly for those looking for stylish and affordable frames like this model. However, my biggest piece of advice is to be extremely proactive about your Pupil Distance (PD). Measure it yourself or get it from your optometrist and ensure you input it correctly during the order process. Do not rely on their assumed value. Be prepared for a potentially lengthy and sometimes frustrating customer service experience if issues arise. If you prioritize convenience and price and are diligent with your prescription details, these glasses, and Cinily Eyewear, can work out well, but it's not without its potential pitfalls.