Warning: Dishonest BOGO & Glitchy Site Led to a CS Nightmare! 😤
I'm writing this to warn others about my terrible online shopping experience. This company is dishonest, doesn't honor promos, and their site is full of glitches, making it impossible to collect offers. When I contacted them after they messed up and admitted to a BOGO deal error, their response was to make me return my glasses (even though their correct style and prescription) to RETURN AND REORDER. I felt utterly compelled to leave this review and engage with their customer service because their solution was so unprofessional and unhelpful, essentially telling me a simple credit back to my card used was "nah, that's too easy."
Customer: I'm incredibly frustrated! You admit you messed up my BOGO offer, but your solution is to make me return my perfectly correct glasses just to reorder them? CS Rep: I understand your frustration, and I sincerely apologize for the error with your BOGO promotion. Our system requires a return and reorder to properly apply the discount and reconcile the transaction. Customer: But my glasses are already the correct style and prescription! The issue is with your system's glitches that made it impossible to collect the offer. A simple credit back to my card used is a solution. Why is that too difficult? CS Rep: I hear your concern about the process, and I do apologize for the inconvenience. While we can't directly credit your card for the promotional difference outside of a new order, we can guide you through the return and reorder process to ensure you receive the discount you're entitled to. Customer: So, despite your admitted error, you're sticking to this convoluted process? It feels dishonest and like you're actively avoiding a simple fix.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Online Shopping Nightmare to Dream: Cinily.net Delivers! ✨
After countless times fumbling with two pairs of glasses, I finally found a solution that truly enhances my daily life. This game-changer combines convenience and style effortlessly. If you're tired of switching between your prescription glasses and sunglasses, you absolutely need to check out these incredible Magnetic Prescription Sunglasses. They've transformed my vision and my style, making every sunny day a breeze. Click the link to discover how they can change yours too! I'm still reeling from a terrible online shopping experience. I was utterly frustrated after a company admitted they messed up my BOGO offer, yet their solution was to make me return my perfectly correct glasses just to reorder them! 😤 Their customer service implied a simple credit back was "too easy." It felt so dishonest and unprofessional; I was truly compelled to warn others about such glitches and unhelpful solutions. 😭
After that nightmare, I was hesitant to try online glasses shopping again, but I needed new frames. I remembered a positive review I had seen for another company, 'blingcharming', which painted a picture of what online glasses shopping should be like: "Other than the time it takes to receive my order, I have had only good experiences with blingcharming. The glasses I purchase are always right on the money, fit well and are the correct prescription. I would never go back to a retail store for purchasing my glasses." This gave me a glimmer of hope 🤔.
And cinily.net delivered! ✨ Their website was incredibly smooth, no glitches making it impossible to collect offers, just a straightforward shopping experience. I easily found some amazing affordable prescription glasses. The quality of my VCKA 2 IN1 Magnetic Set is fantastic, and the prescription is spot on. Their customer service (which I luckily barely needed!) was responsive and helpful, a stark contrast to my previous ordeal. It's truly refreshing to find a company that values honesty and customer satisfaction. I couldn't be happier with my purchase! 😃