Online Eyewear Nightmare: Wrong Prescription & Ignored by Support! 🚨
I'm here to share a truly terrible online shopping experience, hoping my story serves as a warning to others. I was sent the wrong prescription safety glasses, causing dizziness and nausea. This isn't just an inconvenience; it's a safety hazard! What's worse, it’s been impossible to get ahold of a live person to actually help get this resolved. After multiple chat sessions, phone calls, and emails, I still couldn’t get in touch with anyone. My frustration reached a boiling point, compelling me to leave this review and finally try to get some answers from customer service.
Customer: Hello, I really need help. I received my order, but you sent me the wrong prescription safety glasses, and they're causing me dizziness and nausea. CS Rep: I am so sorry to hear that, and I understand how serious this issue is, especially with safety glasses affecting your well-being. Please provide your order number so I can look into this immediately. Customer: It's order #GUSA12345. I've tried reaching out multiple times – chat, phone, email – but I just can't get to a live person. This has been incredibly frustrating. CS Rep: I truly apologize for the difficulty you've experienced in reaching us. That's definitely not the experience we want for our customers. I see your order now. It appears there was an error in the prescription entry on our end. Customer: So, what are you going to do about it? I need glasses I can actually wear, and I'm worried about the time this is taking. CS Rep: We will immediately process a new pair with the correct prescription at no charge and expedite the shipping. I'm also going to issue a full refund for your original order as a sincere apology for the error and the trouble you've gone through.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Online Eyewear Disaster to Delight: My Cinily.net Redemption! ✨
After experiencing such a remarkable difference myself, I simply had to share. It's not just about clearer vision; it's about the confidence and sophisticated edge these frames add to any look. If you're ready to upgrade your style and comfort, you absolutely need to explore the elegance and functionality of these Classic Men's Half-Rim Glasses. Trust me, you won't regret making them part of your daily essential. My last online shopping experience was a total nightmare, leaving me incredibly frustrated 😤. I received the wrong prescription safety glasses, causing awful dizziness and nausea – a serious safety hazard! Reaching a live person was impossible; after countless attempts via chat, calls, and emails, I felt abandoned and unheard 😭. That ordeal truly put me off online eyewear purchases.
However, I desperately needed new glasses. After that awful ordeal, I was hesitant but decided to give online shopping one more chance, this time with cinily.net, hoping for a different, more positive experience 🤔. I found a review that truly highlighted dedicated customer service: "I wanted an aubergine datejust one year ago when I got married, went to the Westfield location but they didn’t put me on waitlist. One year later when I passed by blingcharming at standford shopping center, I thought I would try my luck again for my 1 year anniversary. Then I met this wonderful lady, Nina. She offered my excellent service in store and was able to put me on waitlist to get this watch. Magically, I only waited 2 weeks to get this piece, exactly what I’ve been wanting to get. Highly recommend to visit this boutique and find my lady, Nina. No more suffering from waiting : )" Despite being for a different product, that emphasis on personal service resonated and convinced me to try cinily.net.
Browsing cinily.net was a refreshingly smooth experience 😃. Their website was easy to navigate, and finding the right frames was a breeze. I was looking for prescription glasses online, and their selection didn't disappoint. My Metal Half Rim Spectacles arrived, and I was genuinely impressed with the quality – sturdy and well-made. The prescription was absolutely perfect, no dizziness or nausea this time! Their customer service was prompt and clear. It's a relief to find a company that values customers and delivers. Cinily.net has restored my faith in online eyewear shopping! ✨