Wrong Prescription, Zero Support: My Online Glasses Nightmare! 😤
If you're considering ordering glasses online, let my terrible experience serve as a cautionary tale. I received the wrong prescription safety glasses, which has caused me dizziness and nausea, rendering them unusable and a potential safety hazard. What's truly infuriating is that it's been impossible to get ahold of a live person to actually help resolve this. I've attempted multiple chat sessions, phone calls, and emails, yet I still can't get in touch with anyone. I felt compelled to leave this review, hoping it might finally prompt a meaningful conversation with customer service to correct this critical issue.
Customer: Hello, I'm calling about order [Order Number]. I was sent the wrong prescription safety glasses, and they're causing me dizziness and nausea. I've tried reaching out several times already through chat and email with no response.
CS Rep: I am so incredibly sorry to hear about the incorrect prescription and that it's causing you such discomfort and health issues. I also apologize for the extreme difficulty you've had in reaching us.
Customer: Apologies are appreciated, but I really need a solution. These glasses are unusable and potentially dangerous. What can you do to fix this immediately? I need a correct pair or a full refund.
CS Rep: I completely understand your urgency and concern. We absolutely need to get this right for you. Let me access your order details right now to arrange for a remake with the correct prescription, or discuss a refund if that's your preference.
Customer: Thank you. Please make sure this is the correct prescription this time. I can't go through this again.
CS Rep: We will prioritize this. I'm initiating the process for a new pair with verified prescription details immediately, and I'll send you a confirmation email shortly.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Nightmare to Dream: Cinily.net Restored My Faith in Online Glasses! ✨
Ever since I started wearing these incredible glasses, I've noticed a significant boost in both my confidence and my style. They're more than just eyewear; they're a statement piece that perfectly blends vintage charm with modern elegance. If you're ready to experience that same feeling of effortless sophistication and turn heads wherever you go, you absolutely have to explore these stunning Rhinestone Half Frame Eyeglasses. Trust me, you won't regret adding this touch of brilliance to your collection! My last online glasses purchase was a complete nightmare 😤. I received the wrong prescription, which left me feeling dizzy and nauseous 😭 – totally unusable and a safety hazard. To make matters worse, their customer service was non-existent. I tried chats, calls, and emails, but getting a live person was impossible. I was so frustrated and ready to give up on online optical shops.
After that terrible experience, I was hesitant to try again 🤔. But then a friend recommended cinily.net, praising their service and quality. I decided to give them one last shot, hoping for a different outcome. And wow, what a difference! Just like one happy customer said, "I love my new glasses. My favorite feature is that there is an intermediate viewing area for looking at a computer screen, not just the two parts, as with regular bifocals. The price was half of what I normally pay at a brick-and-mortar glasses shop." ✨
From the moment I browsed their site, the experience was incredibly smooth and user-friendly 😃. I found exactly what I needed without any hassle. The quality of their frames and lenses is truly impressive, far exceeding my expectations for online eyewear. And their customer service? A breath of fresh air! I had a minor question about my order, and their team was responsive, helpful, and genuinely caring. They make it easy to buy prescription glasses online without compromising on quality. The value for money is just unbeatable. I wholeheartedly recommend cinily.net!