🚨 Warning: Wrong Prescription & Customer Service Black Hole!
Let me share my terrible online shopping experience, hoping it serves as a crucial warning. I ordered safety glasses, only to find they sent me the wrong prescription safety glasses, causing dizziness and nausea. The ordeal didn't stop there; it’s been impossible to get ahold of a live person to actually help get this resolved. Multiple chat sessions, phone calls, and emails have yielded no results. I felt compelled to leave this review and finally engage with customer service to rectify this dangerous and frustrating situation.
Customer: I need help. You sent me safety glasses with the wrong prescription, and they're making me dizzy and nauseous. I've tried reaching out multiple times—chats, calls, emails—and I can't get anyone to help! CS Rep: I am so sorry to hear about this incredibly frustrating and concerning experience. Receiving the wrong prescription, especially for safety glasses, is completely unacceptable, and I understand why you're upset. Please provide your order number so I can look into this immediately. Customer: My order number is [ORDER NUMBER]. It's not just frustrating; it's a health risk! How could this even happen, and why has it been so impossible to get a live person on the phone until now? CS Rep: You're absolutely right to be concerned, and I sincerely apologize for the difficulty you've had reaching us. We're taking your feedback seriously. I see the details for your order now. I will arrange for an urgent replacement with the correct prescription to be shipped out immediately, along with a prepaid label for you to return the incorrect pair. Customer: So, this time it will actually be correct? And how long will this replacement take, considering the previous issues? I just want my proper glasses. CS Rep: I understand your skepticism, and I assure you we will prioritize this. I will personally monitor the new order and ensure the prescription is verified before shipment. You will receive tracking information within 24 hours, and we'll do everything to expedite delivery.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of receiving incorrect, dangerous products and then facing impossible customer service.
✨ From Nightmare to Dream: Cinily.net Restored My Faith in Online Glasses!
Ever since I started using these, my eyes feel so much better, even after hours in front of screens. The comfort is unparalleled, and I no longer dread those long reading sessions. If you're looking to elevate your visual experience and protect your eyes with style, you absolutely need to check out these Shatar Anti-Blue Light Reading Glasses. Trust me, your eyes will thank you! My last online shopping experience was an absolute nightmare 😤. I ordered safety glasses, only for them to send me the wrong prescription, causing me debilitating dizziness and nausea. And the customer service? Impossible to reach a live person! Multiple chats, calls, and emails just led to dead ends. I was left frustrated, feeling completely ignored, and with dangerous glasses I couldn't use. It was a truly disheartening situation that made me wary of online purchases altogether 😭.
After such a terrible ordeal, I was hesitant, but I desperately needed new glasses. I decided to give online shopping one more chance, specifically looking for a company with a strong reputation for reliability and customer support 🤔. That's when I found cinily.net. I saw a review that said: 'I had a great experience here with Wesley. He was extremely helpful and adjusted my glasses so now they’re perfect. They have great prices! I definitely recommend coming, i will be back for my sunglasses and my other prescription glasses!' This positive feedback gave me the courage to try.
And I'm so glad I did! From the moment I browsed their selection, the process was incredibly smooth. The variety of styles and options for affordable prescription glasses online was impressive ✨. The quality of the frames and lenses I received from Cinily.net is outstanding, far exceeding my expectations for the price. This time, my prescription was absolutely perfect, and the glasses are comfortable and crystal clear 😃. Their customer service was also responsive and helpful when I had a quick question about my order. It’s such a relief to finally find a reliable place. I will definitely be a returning customer!