🤔 For a long time, I'd been wrestling with the idea of getting a new pair of prescription glasses 👓.
For a long time, I'd been wrestling with the idea of getting a new pair of prescription glasses. My old ones, reliable as they were, had seen better days, and frankly, they just didn’t reflect my evolving style. More importantly, I'd started feeling a distinct need for something more robust, something that could keep up with my increasingly active lifestyle – whether it was a quick game of tennis, a weekend hike, or just a day out with the kids. I needed a frame that was not only stylish but also durable and comfortable enough to wear all day without constantly slipping. The idea of investing in something that felt flimsy or that I'd have to replace in another year or two was a major turn-off. I wanted quality, style, and practicality rolled into one. I was really hoping to find a pair that wouldn't break the bank but still offered excellent lens quality, as my vision is pretty particular.
My journey began, as most things do for me these days, with an extensive online search. I compared countless brands, read dozens of reviews, and even tried on virtual frames. I was looking for that sweet spot between affordability and genuine quality. Cinily Eyewear kept popping up, with their array of modern designs and competitive pricing. What really caught my eye was their collection of sports frames, specifically the Black Red Sports Frames. The sleek black and red design looked incredibly sharp, and the description promised durability. However, my excitement was tempered by some of the online reviews I stumbled upon, particularly concerning the shipping process and customer service. One review, from Michael Oakes, vividly captured some of my fears: "This place is nothing more than an automated business that cares nothing about its customers. They are a fraud, ripping customers off for services that they charge for and do NOT provide. I ordered twice from them before, without any need to return or exchange, so I never understood the negative reviews. The third time I ordered, their site said “eligible for next day delivery”. That would typically mean “next day”, right? So, I pay for the $19.95 next day delivery fee, pay for my glasses and hours later receive an email stating that “my order is in process and will take 3 business days”. Where is next day? Wait…it doesn’t stop there. I call their toll free line…automated…no human intervention. I try their “live chat”…automated bot. I email both their customer service and returns department asking for a refund of my $19.95 next day delivery fee since it’s clearly not meeting the requirements…crickets. I call their toll free number back and keep going through the menu and trying different options. I try the one that asks if I want to place an order…bingo, I get a human. So I propose my issue to that person and after several moments on hold I get told “I will submit your request to the billing department and it will be up to them”. Ummm, nope…you’re not providing a service that I paid for…refund my money. Agent wasn’t hearing that and ended the call. Horrible business. Horrible customer service. Everything is automated and forces you to interact with a live chat bot or an endless phone system that they hope you’ll just give up on from pure frustration. I will NEVER do business with this place again and will spread this review like the plague. Update 02-24-2025: Order placed 02-18 Label created 02-20 (not shipped as they stated) UPS in possession of package 02-21 Item in transit 02-22 Item delivered 02-24 Not “next day delivery” as their site clearly stated. Nothing to “produce” as the glasses had “Plano lenses” with no prescription so still not sure of the delay in “production” Still would not recommend this company based on their lack of replies to 6 emails requesting help. Their sugar coated response is lack luster and a poor attempt to cover up their extremely lacking customer service. Purchase elsewhere and avoid the issues that so many are having with this company." This made me hesitate, especially about opting for expedited shipping. I ultimately decided to proceed with standard shipping for my Black Red Sports Frames, hoping for the best but mentally preparing for potential delays.
After placing my order in early 2024, the waiting game began. I checked my email daily for shipping updates, a mix of eager anticipation and mild anxiety churning within me. When the package finally arrived after about two weeks, it was a moment of genuine excitement. The packaging itself was simple but effective – a sturdy box protecting the glasses in their case. Upon opening, I was immediately struck by the sleek design of the Black Red Sports Frames. The matte black finish paired with the subtle red accents gave them a sophisticated yet athletic look. The frame felt surprisingly lightweight but robust, a perfect balance that immediately put my durability concerns at ease. The lenses were crystal clear, and the overall craftsmanship seemed to exceed my expectations for the price point. My initial thought was, "Okay, Cinily Eyewear, you might have something here."
Putting on the Black Red Sports Frames for the first time was a revelation. The fit was snug but comfortable, hugging my face without any uncomfortable pressure points. The vision correction was spot-on, and I immediately noticed how crisp and clear everything appeared. I’ve worn them for everything from long workdays to intense tennis matches, and they’ve held up incredibly well. They don’t slip, even when I’m sweating, which was a huge win for me. The frames are resilient, shrugging off minor bumps and scrapes without a scratch. However, I did experience the slower-than-expected shipping that Michael Oakes mentioned, although I opted for standard delivery, so it wasn't as critical for me. It still indicates a potential area for improvement in their logistics or communication about expected delivery times. While I didn't need to interact with customer service regarding my order, Michael's experience highlights a significant concern about their responsiveness and the automation of their support channels. It's clear that while the product quality can be excellent, the customer service experience at Cinily Eyewear needs a serious overhaul to match.
Overall, my experience with the Black Red Sports Frames from Cinily Eyewear has been largely positive, leaning towards "exceeded my expectations" in terms of product quality and comfort. Despite the shipping taking a bit longer than I'd ideally like, the end product is fantastic – stylish, durable, and provides excellent vision. I would absolutely recommend these frames to anyone looking for a high-quality, sporty pair of prescription glasses that won't break the bank, especially if you prioritize product over expedited service. However, I echo the concerns about customer service that Michael Oakes raised; it seems to be an area where Cinily Eyewear genuinely needs to improve. If you’re like me and value a great product above all else and don't mind potentially waiting a bit longer for standard shipping, then these frames are a solid choice for 2024 and beyond. But if responsive customer support and guaranteed express delivery are paramount, you might want to consider your options carefully.