Fraud Alert! ⚠️ My 'Next-Day Delivery' Never Arrived & Customer Service Was a Joke 😡
Let me warn you about my terrible online shopping experience, hoping to spare you the same frustration. This place is nothing more than an automated business that cares nothing about its customers; they are a fraud, ripping customers off for services they charge for and do NOT provide. I paid for "next day delivery," which their site clearly stated was eligible, only to find my order would take 3 business days, and it actually took even longer to arrive. I felt compelled to leave a review and engage with customer service because I paid $19.95 for a service I never received, and their misleading claims are unacceptable.
Customer: I paid for next-day delivery, but my glasses arrived days late. Your website advertised "next day," and I was charged for it. I need a refund for that shipping fee. CS Rep: I sincerely apologize for the delay you experienced with your delivery and for any miscommunication regarding the shipping speed. I understand your frustration. Let me look into your order details right away. Customer: Yes, please do. It's not "next day" if it takes nearly a week. This is exactly why I'm calling – it's dishonest. CS Rep: I see your order information. While I can submit a request to our billing department for a refund of the express shipping fee, the final decision will be at their discretion. Customer: So you're telling me I paid for a service that wasn't delivered, and a refund isn't guaranteed? That's unacceptable. I expect a full refund for a service that was not provided. CS Rep: I understand your position, and I am truly sorry for the inconvenience this has caused. I've noted your strong concern and will escalate this to the billing department immediately, strongly recommending a refund. You should receive an update within 2-3 business days.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to highlight the company's deeply frustrating customer service experience.
From Nightmare to Dream: Cinily.net Restored My Faith in Online Glasses! ✨
I've truly fallen in love with how these glasses effortlessly elevate my everyday style, and if you're ready to experience that same spark of confidence and unique charm, then you simply must explore these stunning Peacock Feather Vintage Eyeglasses. They're not just about seeing clearly; they're about being seen, making a statement, and embracing a look that's as individual as you are. My last online glasses shopping experience was a complete nightmare, and I'm still fuming just thinking about it! 😤 I paid for "next day delivery" that never materialized, and their customer service was an automated black hole. They ripped me off for a service they didn't provide, leaving me so frustrated and out of pocket. I vowed never to trust an online eyewear store again. 😭
However, I desperately needed new affordable prescription glasses online, and after seeing some positive buzz, I decided to give cinily.net a shot, hoping for a different outcome. 🤔 And wow, am I glad I did!
As one happy customer put it, "I love this site. I have used them for years for my glasses and sunglasses. And I refer my friends and family to them. The price is right, they have all the extras I want and the customer service has been great." ✨
This perfectly mirrors my own experience. From the moment I browsed their unique designs, like the beautiful pink peacock feather frames, I knew this was different. The ordering process was incredibly smooth, and my glasses arrived precisely as promised. The quality is exceptional, far exceeding my expectations for the price! Plus, if I had any questions, their customer service was actually responsive and helpful. Cinily.net has completely restored my faith in online eyewear shopping. A truly fantastic experience! 😃