My Online Shopping Nightmare: Glitches, Broken Promos & Zero Customer Service! š¤š«
Let me tell you about my terrible online shopping experience, because I genuinely hope it serves as a warning. This company is dishonest; they don't honor promos and their site is full of glitches, making it impossible to collect offers. When I tried to fix their mistake, I found there was no customer service available 24 hours, no agent to speak with. It was completely unprofessional, leaving me incredibly frustrated and unwilling to return. They messed up my BOGO offer, admitted it, but then suggested I return my perfectly correct glasses just to reorder them to get the deal. My simple suggestion of a credit back to my card was met with "Nah that's too easy." This whole ordeal pushed me to leave a review and seek help from their customer service, only to be met with further frustration.
Customer: I'm calling because your website glitched, and I couldn't apply the BOGO offer. You messed it up, admitted it, but now you want me to return my glasses to reorder? CS Rep: I completely understand your frustration. I apologize for the technical issue with the promotion and the inconvenience this has caused. Customer: Inconvenience? This is a waste of my time. My glasses are the correct style and prescription. Why can't you just credit my card for the discount? It's a simple solution. CS Rep: I hear you, and I appreciate you bringing this to my attention. While our usual process involves reordering for promotional corrections, let me see if I can find an alternative solution to apply the BOGO discount without the need for a full return and reorder. Customer: Just a credit to my card, please. This whole process has been impossible, with no customer service and now this ridiculous return proposal.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
After My Online Shopping Disaster, Cinily.net Restored My Faith! āØ Highly Recommend! š
I can't tell you how many compliments I've received since upgrading my eyewear! If you're looking to effortlessly elevate your everyday look and experience unparalleled comfort, you absolutely need to check out these Stylish Cat Eye Frames. They perfectly blend vintage charm with modern sophistication, making you feel confident and chic all day long. Prepare to turn heads and rediscover your style! My last online shopping experience was an absolute nightmare š¤. I was utterly frustrated by a company that was so dishonest; their site was full of glitches, making it impossible to apply a BOGO offer. When I finally reached someone, after hours of trying to find a human, they admitted their mistake but then told me to return my perfectly correct glasses just to reorder them! My simple suggestion of a credit was met with "Nah that's too easy." It was completely unprofessional and incredibly disappointing š.
After that ordeal, I was hesitant to trust any online eyewear store again. But I desperately needed new glasses and decided to give cinily.net a shot š¤, hoping for a smoother, more transparent process. And what a difference it has been!
As one reviewer for blingcharming said, "Received my order fast, I am very satisfied with the quality and service." My experience was exactly the same āØ. From the moment I browsed their extensive collection, I was impressed. The site was easy to navigate, and finding the perfect pair of men's prescription glasses was a breeze. The quality of my MERRYS DESIGN frames is exceptional, feeling sturdy and stylish at a fantastic price point. Their customer service, unlike my previous experience, was responsive and helpful, making the entire process incredibly smooth. Iām so happy I found cinily.net; it completely restored my faith in online eyewear shopping! š