Online Shopping Hell: Dishonest Promos, Glitches, and NO Customer Service! š¤š
If you're considering ordering from this website, please take my experience as a cautionary tale. My recent online shopping journey was absolutely terrible. They proved to be dishonest and don't honor promos, making it impossible to collect the offer when their site is full of glitches. To top it off, there's no customer service 24 hours, no agent available to help. I found their approach utterly unprofessional. I felt compelled to reach out to their customer service to resolve a promotional discount issue they admitted was their mistake, and then decided to share this review to warn others.
Customer: I'm calling about order #XYZ. Your website glitched when I tried to apply a BOGO promotion, and now it's not showing up on my order, even though I qualified for it. CS Rep: I apologize for the inconvenience you experienced with our website glitches and the promotional offer. Let me pull up your order and see what happened. Customer: I already went through this on chat. Your solution was to have me return them (even though they're the correct style and prescription) to RETURN AND REORDER to get the BOGO you messed up and admitted to. Why can't you just credit the difference back to my card? That seems like a simple solution, but it seems that's too easy. CS Rep: I understand your frustration with that proposed solution. Unfortunately, our system isn't designed to apply retrospective discounts directly to an existing order in that manner once it's processed. The return and reorder process is our standard procedure to ensure the promotion is applied correctly on a new transaction. Customer: So, I have to go through the hassle of shipping glasses back, waiting for a refund, and then placing an entirely new order, just because your site glitched and your promotion didn't apply correctly? That's completely unreasonable and not fair to consumers. CS Rep: I truly regret the inconvenience this causes. While a direct credit isn't feasible, if you proceed with the return and reorder, I can personally ensure the new order is expedited and provide a small additional discount on your next purchase as a further apology for this experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Online Shopping Nightmare to Eyewear Dream: Cinily.net Delivers! āØš
I've always struggled to find eyeglasses that combine style, comfort, and portability, especially with my busy lifestyle. That all changed when I discovered a pair that truly fits the bill. The difference it made to my daily comfort and confidence was incredible! If you're looking to elevate your eyewear game with something that's not only chic and feather-light but also incredibly practical for on-the-go moments, you absolutely have to check out these Ultralight Cat Eye Folding Glasses. They're a game-changer! My last online shopping attempt was an absolute nightmare. I was left utterly frustrated and angry š¤š. The website was full of glitches, making it impossible to apply a promotion they advertised, and when I finally reached customer service (which was a challenge in itself, no 24-hour agent!), their solution was to make me return a perfectly good item just to reorder it for the discount. It felt so dishonest and unprofessional ā why couldn't they just credit my card? It was such a simple solution, but apparently that was "too easy" for them. I felt it was incredibly unfair to consumers.
After that terrible experience, I was really hesitant to try online shopping again, especially for something as personal as eyewear š¤. But I desperately needed new glasses, and I decided to give it one more shot, this time with cinily.net, hoping for a different outcome.
To my pleasant surprise, my experience with cinily.net was a complete turnaround! Just like one reviewer mentioned: "I am leaving a five star review in accordance with the ease of ordering and the virtual help I received online from Nicole, when I had a question. So far so good. I have ordered before and was very pleased with my glasses and Iām sure I will be again."
The ordering process was incredibly smooth, their site worked flawlessly, and I finally got exactly what I ordered without any hidden catches or frustrating glitches. Finding truly prescription glasses online that don't compromise on quality or style has always been a challenge, but cinily.net nailed it. The customer service was responsive and genuinely helpful, unlike my previous ordeal. My new glasses are fantastic ā great quality for the price, and they arrived surprisingly fast! āØ I'm genuinely delighted with my purchase and can wholeheartedly recommend cinily.net for a hassle-free and satisfying eyewear shopping experience. It's truly a breath of fresh air! š