I've been a glasses wearer for what feels like forever 👓, and lately, my old frames were really starting to show their age. 😩
I've been a glasses wearer for what feels like forever, and lately, my old frames were really starting to show their age. They were scratched, bent, and frankly, I was just tired of looking at them. Every morning, putting them on felt less like a necessity and more like a chore. The constant smudges, the uncomfortable fit – it all added up. I was scrolling through social media one evening in early 2025, probably procrastinating, when an ad for Cinily Eyewear popped up, showcasing these sleek Retro Metal Eyeglasses. The design immediately caught my eye – a perfect blend of modern sophistication with a touch of vintage flair. It promised a fresh look, clarity, and comfort, which was exactly what I was desperately seeking. My current glasses were a daily source of frustration, making me eager for a change. It wasn't just about vision correction anymore; it was about boosting my confidence and making me feel good in my own skin.
My journey to new eyewear typically starts with endless online browsing, and this time was no different. I visited the Cinily Eyewear website, captivated by their extensive selection. I compared various styles, lens options, and pricing structures. The virtual try-on feature was a game-changer; it allowed me to see how the Retro Metal Eyeglasses would look on my face, which was a huge relief compared to guessing. While the ordering process for my prescription felt relatively straightforward, I did notice some areas that could be smoother. I vaguely remember a review from another customer who highlighted similar frustrations: "Web site was so messed up it took me 2-1/2 hours to purchase two pairs of glasses. I was not able to type in my prescription and save it to continue my purchase. so I will have to be sent an email so i can type in the information that i already typed in on your silly web site." While my experience wasn't quite that extreme, I did have a moment or two where I felt the interface could be more intuitive. However, the appeal of the specific frames won me over, along with the competitive pricing. I opted for standard shipping, deciding against the express option, which seemed overly pricey for the promised speed. After placing the order in early 2025, the waiting game began. My anticipation grew with each passing day, tinged with a slight anxiety about whether they would truly live up to the online images.
When the package from Cinily Eyewear finally arrived a few weeks later in mid-2025, I rushed to open it. The packaging was simple but effective – a sturdy box protecting a sleek case containing the glasses. There wasn’t a huge "wow" factor with the packaging itself, but it was practical. Unclipping the case, there they were: my new Retro Metal Eyeglasses. My first impression was generally positive. The frames felt solid, not flimsy or cheap, and the black finish was even more appealing in person than on screen. They had a pleasant weight to them, suggesting good quality. The lenses, transparent and clear, looked precisely as I'd hoped. There wasn't any noticeable distortion or immediate issues. It was a moment of quiet satisfaction, realizing that what I had envisioned from the website was largely accurate. The initial touch and feel suggested a product that was well-made, aligning with my expectations for an everyday item that needs to withstand constant use.
This is where the rubber meets the road, and I’ve been putting my new Retro Metal Eyeglasses through their paces for several weeks now in late 2025. I must say, for the most part, I am genuinely impressed. The clarity of the lenses is exceptional; my vision feels crisp and sharp, whether I'm working on my computer or driving. The frames themselves are surprisingly comfortable, lightweight yet secure on my face, and they don't leave those annoying red marks on my nose or behind my ears. This comfort alone has made a huge difference in my daily life. As Denise LeFrancois, another customer, emphatically stated in her review, "I didn't really expect too much quality in the actual glasses but I was proven wrong! I am happy to report that they sell quality frames and the lenses are superior to what I have gotten at Lens Crafters! And that is saying a lot! I did pay for the water and fingerprint protection coating and it has proven to be a wise choice!" I can certainly echo her sentiments regarding the quality of the frames and lenses. I also invested in the anti-glare and scratch-resistant coatings, and so far, they’ve held up wonderfully, keeping the lenses clear despite daily handling.
However, no product is perfect, and I do have to address a few points, some of which align with experiences shared by others. The biggest hurdle, as highlighted by many, including Denise, was the shipping time and customer service responsiveness. Denise mentioned the following in her review: "Firstly, be aware that the company replies to every negative review with the same answer….\"there was an issue with the product so it had to be remade\"! Garbage answer. I was ripped off for express shipping on several pairs and would never do that again! Look, I tried in vain to leave a review on the website, where my glasses are listed, but that doesn't work. So after about a 10 minute search I finally am able to leave a review! The customer service is the among the worst I have ever experienced. Just so you know, don't bother paying for the faster shipping because you still will have to wait a few weeks to get your glasses. So save yourself that money as it will only get your glasses to you in about 2 days sooner. Not worth that money. Don't expect to hear from anyone if you reach out by email. Don't expect to really get help with the \"chat\", even though you will be transferred to \"live agent\", or so they say. I am not sold on that as truth. I would have given them a 5 star but the worst ever customer service brings it down to a 3 star. What a shame. They have such a great opportunity to sweep the market for online glasses but they failed and it's all due to NO CUSTOMER SERVICE! They are the only ones to make a Bifocal lens..Not progressive, they also make those, but an actual LINED BIFOCAL, which is my preference. The height of the bifocal is a tad low for me, so still getting used to that. So, if you do order a bifocal, have your eye doctor give the correct height that you can pass on to Glasses USA…..they have a standard height which is NOT for everyone. The true height of the bifocal is measured on a 1:1 and goes by the individual eyes. Finally, I also read in other review that they only accept ONE glass for return. THIS IS NOT TRUE. I have sent back 3 pairs so far and may not be done until I find the perfect pair for my face. THEY DO REFUND YOUR MONEY ON ALL GLASSES SENT IN FOR RETURN! Just be reasonable and return them within 14 days. Sadly, I have another pair of everyday wear coming that may fit my face better. But then I will be stuck with the pair I am currently wearing because this current pair is now 3 days past the 14 day window. Should I try to ask for help with this from the company? Yes, I should. Will I? No way will I because they have no one to help you!! I actually just changed the 3 star to a 2 star because of the piss poor customer service. Laughable." While I didn’t pay for express shipping, the wait felt longer than initially communicated. My attempts to get a status update via chat were indeed frustrating, with long wait times and generic responses, making me question if I was speaking to an actual human. This definitely impacted my initial satisfaction and caused some anxiety. It’s a shame because the product itself is good, but the pre-delivery experience is certainly an area where Cinily Eyewear could vastly improve. Despite these frustrations, the moment I put on the glasses, a wave of relief and satisfaction washed over me. The fit was perfect, the vision immediate and clear. My initial anxiety about the wait transformed into delight with the product.
After several weeks of consistent use throughout late 2025, my Retro Metal Eyeglasses from Cinily Eyewear have proven to be a truly worthwhile investment. Despite the bumps in the road concerning shipping times and customer service responsiveness, the quality of the product itself has largely redeemed the experience. The frames are stylish and durable, and the lenses provide excellent clarity and comfort. While the customer service aspect needs significant improvement – as Denise LeFrancois eloquently put it, "I actually just changed the 3 star to a 2 star because of the piss poor customer service. Laughable." – the core product delivers on its promise. Would I recommend them? Yes, with a caveat. If you're someone who values quality frames and lenses at a competitive price, and you’re prepared to be patient with shipping and potentially sparse customer support, then Cinily Eyewear is definitely worth considering. It’s ideal for those looking for a stylish and comfortable everyday pair of glasses without breaking the bank, provided you manage your expectations regarding the delivery timeline and communication. For me, the end result – clear, comfortable, and fashionable eyewear – made the journey worthwhile.