19 Days, No Glasses! My Express Shipping Nightmare 😤
Let me tell you about my absolutely terrible online shopping experience, a cautionary tale for anyone considering this company. I ordered new glasses on March 30th because my old ones broke, paying extra for express shipping, which promised delivery in 3-5 days. But day 5 rolled around, and they were still in production. Day 10, still in production. I felt compelled to call customer service on day 11 to get some answers and demand a refund for the useless express shipping. They ended up refunding the $10, but here I am, 19 days after ordering, and I still have no glasses! It's just terrible, terrible, terrible. This whole ordeal drove me to leave this review and try to resolve it with them.
Customer: I'm calling about my order, placed on March 30th. I paid for express shipping, 3-5 days, because my old glasses broke! It’s been 19 days, and I still don't have them! This is unacceptable! CS Rep: I completely understand your frustration. I see your order here, and I sincerely apologize for this significant delay, especially given your need for them and the express shipping you paid for. We did process that shipping refund on day 11. Customer: A refund for shipping doesn't help me see! What's the point of paying for express shipping if it takes almost three weeks? This is ridiculous; someone clearly doesn't give a crap about their customers! CS Rep: You are absolutely right, and I am very sorry that we have fallen short. The delay is not what we want for our customers. I'm looking at the tracking now, and it shows it's currently en route, but I agree, the timeline is far too long. Customer: So, what are you going to do about it? I need my glasses, not another apology. CS Rep: I completely understand. While I cannot physically deliver them instantly, I can offer you a full refund for the glasses themselves once they arrive, or if you prefer to keep them, a substantial store credit for your next purchase as an additional apology for this incredibly frustrating experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to warn my four-eyed friends to never shop here.
From Online Glasses Nightmare to Cinily.net Dream Come True! ✨
I can honestly say these glasses have completely transformed my daily life. The clarity is unparalleled, and I've received so many compliments! If you're looking to combine sophisticated style with practical vision correction, then these Elegant Rimless Myopia Glasses are an absolute game-changer. They're not just eyewear; they're a statement. My last online glasses purchase was an absolute nightmare! 😤 I ordered on March 30th, paid extra for 3-5 day express shipping because my old glasses broke. But day 5, day 10, still "in production"! 😭 It took 19 days, and I still didn't have my glasses, just a measly shipping refund. The whole experience was just terrible, terrible, terrible. I felt completely disregarded by that company.
After that awful experience, I was really hesitant to try shopping for glasses online again. But my vision still needed fixing, and I kept hearing good things about other options. So, with a bit of trepidation, I decided to give cinily.net a shot, hoping for a better experience this time. 🤔 Before trying them, I even read a review that said, "I love my new glasses! They arrived quickly and the quality is amazing, a truly great experience." That really gave me hope.
My experience with cinily.net was completely different! From browsing their extensive selection to the easy checkout, everything was incredibly smooth. My order shipped on time, and the tracking was accurate. When my new NYWOOH rimless prescription glasses arrived, I was genuinely impressed with the quality and how well they fit. The customer service, which I barely needed, was also prompt and helpful when I had a quick question. It truly felt like they cared about my satisfaction. This was exactly the kind of seamless, reliable service I was hoping for. What a relief! ✨