My Online Glasses Horror Story: Scratched Product & Customer Service Chaos! 😡
I feel compelled to share my terrible online shopping experience as a cautionary tale for anyone considering this company. I spent $372 on glasses that arrived SCRATCHED, and what followed was an absolute nightmare. I'd been trying for 2 days just to TALK TO A HUMAN to fix this issue, but had no luck. The automated bot just continued to send the return label to an email I never received, and when I finally did get through to someone, they sent the WRONG INFORMATION FOR THE RETURN. This ineptitude is beyond frustrating; it's a complete waste of my time and money, and I believe others deserve to be warned.
Customer: I am absolutely fuming. I spent $372 on scratched glasses, and I've been trying for two days to get a return label! Your bot keeps sending it to an email I don't even receive. CS Rep: I sincerely apologize for the frustration and the issues you've experienced with your order and our support process. That sounds incredibly upsetting. Can I please get your order number to look into this for you? Customer: My order number is [Order Number]. And when I finally did get through to someone, they sent the wrong return information. I just need a correct label so I can send these scratched glasses back and get my exchange processed. CS Rep: Thank you for that. I see the previous attempts. I am very sorry for the incorrect information and the delay. I will generate a new return label right now and personally ensure it's sent to the correct email address associated with your account, and I'll stay on the line to confirm you receive it. Customer: This better work this time. I’ve already wasted too much time trying to fix this.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Online Eyewear Nightmare to Dream: Cinily.net Restored My Faith! ✨
I can't tell you how many times I've struggled to find eyewear that truly reflects my personality – something unique, stylish, and incredibly comfortable. But then I found them, and my search was finally over! These glasses have not only enhanced my vision but also become a definitive part of my signature style, drawing compliments wherever I go. If you're ready to discover that perfect blend of retro flair and contemporary design, and truly make a statement, you absolutely have to see these Retro Asymmetric Glasses. Trust me, they're a revelation! I was absolutely fuming after my last online glasses purchase. I spent $372 on glasses that arrived SCRATCHED 😤, and the whole return process was a nightmare. I wasted two days just trying to talk to a human, but the automated bot kept sending the return label to an email I never received. When I finally did get through to someone, they sent the WRONG INFORMATION! It was such a frustrating waste of time and money 😭.
After that terrible experience, I was really hesitant to buy glasses online again. But I desperately needed a new pair, and after seeing some positive reviews for cinily.net, I decided to give it a try 🤔, hoping for a smoother process. And boy, am I glad I did!
My experience with cinily.net has been a breath of fresh air. It reminded me of a review I saw: "I had a great experience here with Wesley. He was extremely helpful and adjusted my glasses so now they’re perfect. They have great prices! I definitely recommend coming, i will be back for my sunglasses and my other prescription glasses!" ✨
From the moment I browsed their unique frames, like the Retro black asymmetric ones, to the super easy ordering process, everything was seamless. The quality of my new glasses is fantastic, and they arrived much faster than expected. It's truly a relief to find a company that values its customers and provides excellent support. If you're looking for the best online prescription glasses, I highly recommend cinily.net. They’ve completely restored my faith in online eyewear shopping! 😃