My Online Glasses Nightmare: Wrong Prescription & Zero Support 😤
Let me warn you about my terrible online shopping experience. I ordered safety glasses, but what I received was the wrong prescription, causing me dizziness and nausea. It's been an absolute nightmare trying to get this resolved; it felt impossible to get ahold of a live person. I've tried multiple chat sessions, phone calls, and emails, and still couldn't get in touch with anyone helpful. This frustration compelled me to leave this review and try one last time to engage with their customer service.
Customer: I received safety glasses with the wrong prescription, and they're making me dizzy and nauseous. I've tried reaching out multiple times through chat, phone, and email, but I can't get a live person to help. CS Rep: I sincerely apologize for the incorrect prescription and the difficulty you've experienced reaching us. That's certainly not the experience we want for our customers. Can I please get your order number? Customer: It's #123456789. I can't even wear these; the dizziness is constant. I just need this fixed. CS Rep: Thank you for that. I understand how frustrating this must be. We can certainly arrange for a corrected pair or a full refund. Would you prefer a replacement, or should I process a return for you? Customer: I need safety glasses, so a replacement would be ideal, but I'm worried about the wait and if it will even be correct this time. This whole process has been incredibly inconvenient. CS Rep: I completely understand your concern. We will prioritize the new order and ensure the prescription is re-verified before shipping. I'll also provide you with a pre-paid return label for the incorrect pair.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Online Shopping Trauma to Triumph: Cinily.net Restored My Faith! ✨
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After that terrible experience, I was really hesitant to try another online store, but I desperately needed new glasses. I decided to give cinily.net a shot, hoping for a different outcome 🤔. I was specifically looking for a place that valued customer interaction and offered genuine help, unlike my previous encounter where it felt fully automated and uncaring.
My decision quickly paid off! I stumbled upon this review, which perfectly captured the kind of service I was looking for: "My experience with blingcharming was excellent, I placed an order for a pair of glasses, which never arrived, I contacted them and informed them about it, and really blingcharming showed me concern by giving me the option to return my money or my glasses. I just have to say that I trust and recommend it 100%." This review, though for another brand, reflected the hope I had for cinily.net.
And indeed, cinily.net exceeded all my expectations! From the moment I browsed their selection, the experience was smooth and user-friendly ✨. Their product quality is fantastic, and I finally got the right prescription glasses without any issues. Their customer service is truly exceptional – responsive, helpful, and genuinely concerned. It's refreshing to find such affordable prescription glasses that don't compromise on quality or support. I'm so relieved and happy with my new glasses and the entire purchasing process. Highly recommend! 😃